Making Quality Happen: Six Steps to Total Quality Management

Before TQM became just another corporate acronym, this McGraw-Hill classic laid out the roadmap. Six practical steps that transformed how organisations think about quality—from the factory floor to the C-suite. It's structured, methodical, and refreshingly jargon-free for a management text. Perfect for anyone studying business fundamentals, quality managers wanting to revisit the foundations, or leaders genuinely committed to building cultures of excellence rather than just ticking boxes.