{"product_id":"making-quality-happen-six-steps-to-total-quality-management","title":"Making Quality Happen: Six Steps to Total Quality Management","description":"\u003cp\u003eBefore TQM became just another corporate acronym, this McGraw-Hill classic laid out the roadmap. Six practical steps that transformed how organisations think about quality—from the factory floor to the C-suite. It's structured, methodical, and refreshingly jargon-free for a management text. Perfect for anyone studying business fundamentals, quality managers wanting to revisit the foundations, or leaders genuinely committed to building cultures of excellence rather than just ticking boxes.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":48032115163301,"sku":"BIN-FF7-BUS-2124-07-21-2026","price":6.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1407\/9909\/files\/51NwPGWL0OL.jpg?v=1784681058","url":"https:\/\/patinapaperbacks.com\/products\/making-quality-happen-six-steps-to-total-quality-management","provider":"Patina Paperbacks","version":"1.0","type":"link"}